Update on COVID-19

Dear Partner,

We at Global Air Compass, and as per our latest information, we have been working remotely since March 16th, with great success.

I am extremely proud of our team, who keep a high level of services continuously, and are responding to this crisis with a positive attitude and unity.

My sincere appreciation goes to our customers and partners who are supporting our work without any disturbance.

We are continually next to you, and at this moment, we are working on enhancing our platform, and very soon, you will receive more information on the application and tools you will have in your possession. 

As a further update, we wish to share with you the following documents which are published from the Dutch Forwarding Association and the Ministry of Infrastructure and Water Management of The Netherlands.

1. ) Contingency plan Covid-19 the Netherlands

2. ) FL20016 The coronavirus and Dutch freight forwarders

Also, we provide to the below link, information related to insurance as published from the International Chamber of Shipping.

https://www.ics-shipping.org/docs/default-source/resources/coronavirus-(covid-19)-guidance-for-ship-operators-for-the-protection-of-the-health-of-seafarers.pdf?sfvrsn=6

We are next to you for continuous solutions, and our team is always available to any enquiry or question.

With warm regards,

Teresa Doukas / CEO

Update: working procedures update due to Covid-19

Dear customer/partner,

We wish to update you on our office and warehouse working procedures related to Covid-19 worldwide impact. Global Air Compass continues to have regular working hours these days; we operate with the full priority of the safety of our employees and customers; all our hub locations operate under the same policy. Please find below more details on each service and the impact it has due to the Covid-19. For further information or clarification, do not hesitate to contact us.

1. WAREHOUSING
   All warehouses operate in the regular working hours, having a different structure of shifts. Extra measures are taken regarding drivers who arrive to load or unload.

2. AIRFREIGHT
   Due to governmental decisions, many countries are closing their airports, and the capacity is limited.Many carriers have suspended flights to specific destinations, and all air carriers have canceled their contractual pricelist; at this moment, offering rates are provided only on the spot.

3. ROAD FREIGHT
   Many countries are closing their borders, making transport within the EU a challenge.  Due to intensive border controls, the transit time is longer, and the availability in vehicles and drivers is limited.

4. CUSTOMS FORMALITIES
   Custom offices operate with safety personnel; this creates delays that we accommodate locally.

5. OCEAN FREIGHT
   There is a severe shortage of equipment from the shipping lines, and they are introducing an imbalance surcharge on all cargo from North West Continent ports.This surcharge is applicable for 20’ and 40’ from the beginning of April 2020, until further notice

Despite this unprecedented situation, we find solutions for the vast majority of the shipments of our customers.  Our team is always at your disposal, to find the optimum solution to your request.

For further inquiries and more detail information, please contact our ops team or Mrs. Nefeli Katsali and Mrs. Ioanna Tassi – Manolaki.

Warm regards,

Teresa Doukas

Owner / CEOGlobal Air Compass

Update on COVID-19

Dear partner,

As the COVID-19 situation begins to stabilize in China, the impact of the virus on public health and economy is being felt in an increasing number of other countries in Asia, Europe and U.S.A. As a result, precautionary measures are taken by governments to prevent further spread. In Global Air Compass Marine Logistics, we believe that healthy mind equals a healthy body, thus it is priority to protect the health and safety of our employees, customers and suppliers. For these situations, we apply protocols and preventive measures in accordance with the guidelines prescribed by the official bodies in the Netherlands and Belgium. Our aim is to continue to serve our customers and partners as usual and to ensure that the activities for your organisation can be continued optimally.

At the same time, we must inform you that as a result of the aforementioned measures, we may be confronted with extra costs or possible delay of your shipment due to a limited capacity in the market. It goes without saying that we inform you immediately in all case and we will do our utmost to minimize any inconvenience. We will continue to monitor the situation closely and inform you immediately on any new developments.

We thank you for your cooperation and understanding.
Kind regards,

Teresa Doukas / CEO